Heidi, the AI Care Partner used in more than 2.5 million patient interactions every week, today announced the launch of Heidi Remote, a purpose-built device that gives clinicians in Singapore reliable audio capture without relying on a phone or a laptop. The launch arrives at a pivotal moment for Singapore's healthcare system, where expanded documentation requirements under the National Electronic Health Record (NEHR) mandate are adding administrative pressure on an already stretched clinical workforce.
Singapore's Ministry of Health and HSA recently launched a revised healthcare AI governance framework. Heidi Remote is designed to operate within it, giving clinicians a purpose-built tool that meets the demands of modern, AI-enabled care.
Remote marks Heidi’s first move into hardware, and a significant step in its evolution beyond documentation. It follows the recent release of Heidi Evidence, which surfaces high-quality medical research at the point of care, and Heidi Comms, which coordinates patient communications across calls, bookings, reminders, and follow-ups. Together, these products reflect Heidi’s broader vision: a clinical workflow where AI is the connective tissue between capturing, structuring, and communicating, freeing clinicians to focus on what they trained for, and what matters most: delivering patient care.
HealthierSG initiative transitions patient care beyond hospital walls, but the hardware hasn't kept up
The devices in most clinical environments were not built for this moment. Ageing computer terminals, shared workstations, and personal smartphones pressed into service were never designed to support AI-assisted care. As clinical AI has advanced rapidly, the hardware layer has not. The result is a
growing mismatch between what's now possible and what the infrastructure in most consult rooms, theatres and wards can actually support.
Clinical environments are also among the most demanding physical settings for any technology. Hospitals are inherently noisy, and in emergency departments alone, peak noise levels have been recorded above 100 dB, comparable to a construction site. Devices face regular cleaning with hospital-grade disinfectants, constant handling across long shifts, and the need to perform reliably from first appointment to last. The consumer hardware that clinicians have been relying on was never built to those standards. In Singapore, where HealthierSG is accelerating the shift of care beyond hospital walls and into community settings, that gap is even more pronounced. Clinicians need tools that move with them, reliable in a polyclinic, a community health post, or a home visit alike. A new standard of care requires a new generation of hardware.
The rise of AI scribes in clinical settings.
AI scribing has become central to many clinicians' workflows, with Heidi having supported over 115 million sessions in 18 months. Singapore is among the fastest-growing markets, recording 20% or more in cumulative consult growth month-on-month.
Yet clinical environments were never designed for AI listening. Ambient noise, interruptions, and variable room acoustics can lead to missed words and dropped context, leading to degraded note quality. Heidi Remote solves this by providing a dedicated microphone directly to the clinician, ensuring consistent, high-quality audio capture, regardless of room conditions.
The launch of Remote complements Heidi's AI scribe, which is having a real-world impact on global healthcare systems. Clinicians across the globe have saved over 320 million minutes using Heidi so far — time that can be redirected to improving patient care. In Singapore, where medical cost inflation is projected to hit a record 16.9 per cent in 2026, the pressure to deliver care more efficiently has never been greater. Heidi Remote is designed to protect and extend those productivity gains by ensuring capture quality holds up across every clinical setting.
Dr Thomas Kelly, Co-founder and CEO, Heidi, said: “Everyone talks about AI in healthcare, but the device in the room is often overlooked, and it’s a critical part of making it work in practice. Singapore sets a high bar for both innovation and accountability, and as AI becomes more embedded in clinical workflows, there’s a real opportunity to better support clinicians with tools designed for the environments they actually work in. Heidi Remote was built for that — giving clinicians a simple, reliable way to capture consultations, reduce admin, and stay focused on their patients.“
